Last Updated: September 24, 2025

Akuafo Dwa is committed to providing a fair and transparent experience for all users of our online platform connecting buyers and sellers of agricultural products (the "Platform"). This Cancellation Policy outlines the conditions under which orders placed through the Platform may be canceled by buyers or sellers. By using Akuafo Dwa, you agree to this policy. Please read it carefully.

1. General Provisions

1.1 Applicability: This Cancellation Policy applies to all transactions facilitated through the Platform between buyers and sellers. Akuafo Dwa acts as an intermediary and is not a direct party to these transactions.

1.2 Transaction Responsibility: Cancellations are primarily handled between buyers and sellers. Akuafo Dwa encourages direct communication to resolve cancellation requests amicably but may mediate disputes when necessary.

1.3 Policy Scope: This policy covers cancellations initiated by either the buyer or the seller before the product is delivered.

2. Buyer Cancellations

2.1 Eligibility for Cancellation:

• Buyers may cancel an order before the seller confirms shipment or delivery has begun, subject to the seller’s specific cancellation terms outlined in the product listing.
• Cancellations may be requested for reasons such as a change in need, incorrect order placement, or other personal circumstances.

2.2 Cancellation Process:

• Buyers must submit a cancellation request through the Platform’s order management system, accessible via the account dashboard, or by contacting our support team at [Insert Contact Email or Support Channel].
• Requests should be made as soon as possible after placing the order, ideally within 24 hours or before the seller confirms shipment.
• Buyers should provide the order number and reason for cancellation to expedite processing.

2.3 Seller Response:

• The seller will be notified of the cancellation request and given 2 business days to confirm whether the order can be canceled (e.g., if preparation or shipping has not started).
• If the seller approves, the cancellation will proceed, and a refund will be issued per Section 2.4.
• If the seller denies the request (e.g., due to advanced order processing), the buyer will be notified, and the order will proceed unless mediation is required.

2.4 Refunds for Buyer Cancellations:

• If the cancellation is approved, any payments made will be refunded to the original payment method within 7-10 business days, depending on the payment processor.
• If the seller has incurred costs (e.g., for perishable goods already prepared), they may deduct a reasonable restocking or cancellation fee, as specified in their listing, subject to Akuafo Dwa’s approval.

3. Seller Cancellations

3.1 Eligibility for Cancellation:

• Sellers may cancel an order if they are unable to fulfill it due to unforeseen circumstances, such as product unavailability, quality issues, or other valid reasons.
• Sellers must notify the buyer promptly through the Platform and provide a reason for the cancellation.

3.2 Cancellation Process:

• Sellers must initiate cancellations through the Platform’s order management system and provide a clear explanation to the buyer.
• Sellers should offer a full refund or, if agreed with the buyer, a replacement or alternative product.

3.3 Refunds for Seller Cancellations:

• If a seller cancels an order, the buyer is entitled to a full refund of the order amount, including any shipping fees paid.
• Refunds will be processed to the original payment method within 7-10 business days of cancellation confirmation.

4. Non-Cancelable Orders

Orders may not be canceled in the following cases:

• The order has already been shipped or delivered.
• The product is perishable, and the seller has begun preparation or delivery, unless otherwise specified in the listing.
• The seller’s listing explicitly states that cancellations are not permitted, and the buyer agreed to these terms at the time of purchase.

5. Akuafo Dwa’s Role in Disputes

• If a buyer and seller cannot agree on a cancellation request, Akuafo Dwa may mediate at our discretion. We will review the order details and communication and make a decision within 5 business days.
• Our decision is final, subject to applicable laws.

6. Platform Fees

• Akuafo Dwa’s transaction or service fees are generally non-refunded for buyer-initiated cancellations, unless the cancellation is due to seller error or Platform failure.
• For seller-initiated cancellations, Platform fees will be refunded to the buyer if applicable.
• Any fee adjustments will be specified during the cancellation process.

7. Fraud Prevention

• Cancellation requests found to be fraudulent or abusive may result in account suspension or termination.
• Buyers and sellers must provide truthful information and cooperate fully during the cancellation process.

8. Special Considerations for Perishable Goods

• Due to the perishable nature of many agricultural products (e.g., fresh produce, livestock), cancellations must be requested promptly to avoid spoilage or loss.
• Sellers may specify stricter cancellation windows for perishable items in their listings, provided they comply with this policy.

9. Contact Us

For assistance with cancellations or to report an issue, please contact us at: info@akuafodwa.com

10. Changes to This Cancellation Policy

We may update this Cancellation Policy from time to time. Changes will be posted on the Platform, and the updated policy will take effect upon posting. Your continued use of the Platform constitutes acceptance of the revised policy.

Thank you for using Akuafo Dwa. We are dedicated to fostering a reliable and fair marketplace for all users.