Last Updated: September 24, 2025

Akuafo Dwa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online platform, including our website and mobile application (collectively, the "Platform"). By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information: Information that identifies you, provided voluntarily during account registration, transactions, or interactions with the Platform, including:

• Name, email address, phone number, and physical address.
• Payment information (e.g., bank account or credit card details, processed via secure third-party payment processors).
• Identification documents for account verification (if required).

1.2 Non-Personal Information: Information that does not directly identify you, such as:

• Usage data (e.g., pages visited, time spent on the Platform, and click patterns).
• Device information (e.g., IP address, browser type, operating system).
• Cookies and similar technologies to enhance user experience and analyze Platform performance.

1.3 User-Generated Content: Information you provide, such as product listings, descriptions, reviews, or messages exchanged with other users.

2. How We Use Your Information

We use your information to:

• Facilitate account creation, user authentication, and Platform functionality.
• Process transactions, including payments and deliveries, between buyers and sellers.
• Provide customer support and respond to inquiries.
• Improve the Platform through analytics and user feedback.
• Send promotional materials, updates, or newsletters (with your consent, where required).
• Ensure compliance with legal obligations and prevent fraud or misuse.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

• With Service Providers: Third-party vendors (e.g., payment processors, hosting services) who assist in operating the Platform, bound by confidentiality agreements.
• Between Users: Limited information (e.g., name, contact details) may be shared between buyers and sellers to facilitate transactions.
• Legal Compliance: When required by law, court order, or government authority to disclose information.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred with notice to you.

4. Cookies and Tracking Technologies

4.1 Cookies: We use cookies to enhance your experience, such as remembering login details and preferences. You can manage cookie settings through your browser.

4.2 Analytics: We use tools like Google Analytics to collect anonymized data on Platform usage to improve our services.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications or disable non-essential cookies.

To exercise these rights, contact us at [Insert Contact Email or Support Channel]. We will respond within the timeframes required by applicable law.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Account information is retained while your account is active and for a reasonable period after closure.
• Transaction data is kept for legal and accounting purposes as required by law.

8. International Data Transfers

Your information may be stored or processed in servers located outside your country, including [Insert Relevant Countries, e.g., Ghana, United States]. We ensure that such transfers comply with applicable data protection laws.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

10. Children’s Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and the updated policy will take effect upon posting. Your continued use of the Platform constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

info@akuafodwa.com

Thank you for trusting Akuafo Dwa with your information. We are dedicated to fostering a transparent and secure marketplace for all users.