Last Updated: September 24, 2025

Akuafo Dwa is dedicated to ensuring a fair and transparent experience for all users of our online platform connecting buyers and sellers of agricultural products (the "Platform"). This Return Policy outlines the conditions under which returns of products purchased through the Platform may be requested. By using Akuafo Dwa, you agree to this policy. Please read it carefully.

1. General Provisions

1.1 Applicability: This Return Policy applies to all transactions facilitated through the Platform between buyers and sellers. Akuafo Dwa acts as an intermediary and is not a direct party to these transactions.

1.2 Transaction Responsibility: Returns are primarily handled between buyers and sellers. Akuafo Dwa encourages direct communication to resolve issues amicably but may mediate disputes when necessary.

1.3 Policy Scope: This policy covers returns for issues such as defective, damaged, or non-conforming products (e.g., products that do not match the listing description).

2. Eligibility for Returns

Returns may be requested under the following circumstances:

2.1 Defective or Damaged Products: If the product received is spoiled, damaged, or unfit for use (e.g., perishable goods like fruits or vegetables that arrive in poor condition).

2.2 Non-Conformance: If the product delivered materially differs from the description or images in the seller’s listing (e.g., wrong type of produce or incorrect quantity).

2.3 Non-Delivery: If the seller fails to deliver the product within the agreed-upon timeframe, and a refund is not sufficient to resolve the issue (e.g., buyer requests a replacement).

2.4 Seller Agreement: If the seller explicitly agrees to accept returns for other reasons, as specified in their listing or communication.

3. Return Process

3.1 Request Submission:

• Buyers must initiate a return request within 7 days of receiving the product or the expected delivery date (for non-delivery cases).
• Submit requests through the Platform’s dispute resolution system, accessible via your account dashboard, or by contacting our support team at [Insert Contact Email or Support Channel].
• Provide evidence, such as photos of damaged or non-conforming goods, order details, or communication with the seller, to support your claim.

3.2 Seller Review:

• The seller will be notified of the return request and given 3 business days to respond with a resolution, such as approving the return, offering a replacement, or proposing a refund.
• Sellers may provide a return shipping label or instructions, if applicable.

3.3 Akuafo Dwa Mediation:

• If the seller does not respond or a dispute persists, Akuafo Dwa may mediate at our discretion. We will review the evidence and make a decision within 5 business days.
• Our decision is final, subject to applicable laws.

3.4 Return Shipping:

• If the return is approved due to seller error (e.g., damaged or non-conforming products), the seller is responsible for covering return shipping costs, unless otherwise agreed.
• Buyers must follow the seller’s or Platform’s instructions for returning the product, ensuring it is packaged securely to prevent further damage.
• For perishable goods, returns must be initiated promptly to preserve the product’s condition.

3.5 Refund or Replacement:

• Upon receipt and inspection of the returned product, the seller may issue a refund (per our Refund Policy) or send a replacement, as agreed.
• Refunds, if applicable, will be processed to the original payment method within 7-10 business days of approval, depending on the payment processor.

4. Non-Returnable Circumstances

Returns will not be accepted in the following cases:

• Buyer changes their mind after receiving a product that matches the listing description.
• Failure to inspect perishable goods promptly upon delivery, leading to spoilage.
• Products damaged due to buyer mishandling after delivery.
• Returns requested after the 7-day request period has expired.
• Products explicitly listed as non-returnable in the seller’s listing.

5. Seller Responsibilities

• Sellers must provide accurate product descriptions, including any specific return conditions, in their listings.
• Sellers are encouraged to accept returns for valid claims to maintain trust and credibility on the Platform.
• Repeated failure to honor valid return requests may result in account suspension or termination.

6. Platform Fees

• Akuafo Dwa’s transaction or service fees are generally non-refunded, except in cases where the return is due to seller error or Platform failure.
• If a refund includes Platform fees, this will be specified during the dispute resolution process.

7. Fraud Prevention

• Return requests found to be fraudulent or abusive may result in account suspension or termination.
• Buyers and sellers must provide truthful information and cooperate fully during the return process.

8. Special Considerations for Perishable Goods

• Due to the perishable nature of many agricultural products (e.g., fresh produce, livestock), buyers must inspect goods immediately upon receipt and report issues promptly.
• Sellers may specify shorter return windows for perishable items in their listings, provided they comply with this policy.

9. Contact Us

For assistance with returns or to report an issue, please contact us at: info@akuafodwa.com

10. Changes to This Return Policy

We may update this Return Policy from time to time. Changes will be posted on the Platform, and the updated policy will take effect upon posting. Your continued use of the Platform constitutes acceptance of the revised policy.

Thank you for using Akuafo Dwa. We are committed to fostering a reliable and trustworthy marketplace for all users.