Last Updated: September 24, 2025

Akuafo Dwa is committed to facilitating a seamless and reliable experience for users of our online platform connecting buyers and sellers of agricultural products (the "Platform"). This Shipping Policy outlines the guidelines and responsibilities for shipping products purchased through the Platform. By using Akuafo Dwa, you agree to this policy. Please read it carefully.

1. General Provisions

1.1 Applicability: This Shipping Policy applies to all transactions facilitated through the Platform where physical delivery of agricultural products, such as fresh produce, grains, or livestock, is required.

1.2 Seller Responsibility: Sellers are responsible for arranging, managing, and fulfilling the shipping or delivery of products to buyers, unless otherwise agreed. Akuafo Dwa acts as an intermediary and does not directly handle shipping.

1.3 Policy Scope: This policy covers shipping timelines, costs, methods, and responsibilities for both buyers and sellers.

2. Shipping Process

2.1 Shipping Information:

• Sellers must provide clear and accurate shipping details in their product listings, including estimated delivery times, available shipping methods, and associated costs.
• Buyers are responsible for providing accurate delivery addresses and contact information at the time of purchase.

2.2 Order Confirmation:

• Upon order placement, sellers will confirm the order and provide an estimated delivery timeframe, typically within 1-2 business days of purchase.
• Sellers will specify whether the order will be shipped via a courier service, local delivery, or buyer pickup (if available).

2.3 Shipping Methods:

• Sellers may offer various shipping options, such as standard, expedited, or refrigerated transport for perishable goods (e.g., fresh produce or livestock).
• The chosen shipping method and associated costs will be displayed at checkout and agreed upon by the buyer.

3. Shipping Costs

3.1 Cost Responsibility:

• Shipping costs are determined by the seller and must be clearly stated in the product listing or at checkout.
• Buyers are responsible for paying shipping costs unless the seller offers free shipping, as indicated in the listing.

3.2 Transparency:

• Any additional fees (e.g., for refrigerated transport or remote delivery) must be disclosed before the buyer completes the purchase.
• Sellers must not charge hidden or undisclosed shipping fees after the order is placed.

4. Delivery Timelines

4.1 Standard Delivery:

• Sellers are expected to ship products within the timeframe specified in the listing, typically within 2-5 business days of order confirmation, unless otherwise stated.
• Delivery times vary based on the shipping method, location, and product type (e.g., perishable goods may require faster delivery).

4.2 Perishable Goods:

• For perishable items like fresh produce or livestock, sellers must ensure appropriate packaging and expedited shipping to maintain product quality.
• Buyers must be available to receive perishable goods promptly to prevent spoilage.

4.3 Delays:

• Sellers must notify buyers promptly of any delays due to unforeseen circumstances (e.g., weather, logistics issues).
• If a delay exceeds 7 business days beyond the estimated delivery date, buyers may be eligible for a refund or cancellation per our Refund and Cancellation Policies.

5. Responsibilities

5.1 Seller Responsibilities:

• Ensure products are packaged securely to prevent damage during transit, especially for perishable or fragile items.
• Provide tracking information (if available) through the Platform or directly to the buyer.
• Comply with all applicable laws and regulations regarding the transport of agricultural products, including health and safety standards.

5.2 Buyer Responsibilities:

• Provide accurate delivery details and ensure someone is available to receive the shipment, particularly for perishable goods.
• Inspect products upon receipt and report any issues (e.g., damage or non-conformance) within 7 days, as outlined in our Return and Refund Policies.

6. Issues with Shipping

6.1 Non-Delivery:

• If a product is not delivered within the agreed timeframe, buyers may request a refund or replacement through the Platform’s dispute resolution system, as outlined in our Refund Policy.
• Sellers must provide evidence of shipment (e.g., tracking details) to resolve non-delivery claims.

6.2 Damaged or Defective Products:

• If products arrive damaged or spoiled, buyers must report the issue within 7 days of receipt, providing evidence such as photos, as outlined in our Return Policy.
• Sellers are responsible for addressing valid claims, which may include offering a replacement or refund.

6.3 Lost Shipments:

• If a shipment is lost in transit, the seller must work with the shipping provider to resolve the issue and may be required to issue a refund or replacement.

7. International Shipping

• If international shipping is offered, sellers must clearly state any additional costs (e.g., customs duties, taxes) and comply with all relevant import/export regulations.
• Buyers are responsible for any customs fees or taxes imposed by their country, unless otherwise specified by the seller.

8. Akuafo Dwa’s Role

• Akuafo Dwa facilitates communication between buyers and sellers but does not directly manage shipping or delivery.
• In case of disputes related to shipping, Akuafo Dwa may mediate at our discretion, reviewing evidence and making a decision within 5 business days, as outlined in our Refund, Return, and Cancellation Policies.

9. Fraud Prevention

• Sellers and buyers must provide accurate shipping-related information. Fraudulent or abusive practices (e.g., false non-delivery claims) may result in account suspension or termination.

10. Contact Us

For assistance with shipping issues or to report a problem, please contact us at: info@akuafodwa.com

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Changes will be posted on the Platform, and the updated policy will take effect upon posting. Your continued use of the Platform constitutes acceptance of the revised policy.

Thank you for using Akuafo Dwa. We strive to ensure a reliable and efficient marketplace for all users.